Accessibility & Nondiscrimination

Nondiscrimination Notice

Best ADHC complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Best ADHC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Best ADHC provides:

• Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and others).
• Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you believe that Best ADHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Accessibility Coordinator (see Section 5 below). You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at:

Complaint forms are available at hhs.gov/ocr/office/file/index.html.

Best ADHC also complies with California Department of Health Care Services (DHCS) nondiscrimination requirements applicable to Community Based Adult Services (CBAS) providers.

Americans with Disabilities Act (ADA) Statement

Best ADHC is committed to full compliance with the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973. We provide reasonable accommodations to qualified individuals with disabilities in all aspects of our programs, services, and activities.

Physical Accessibility

Our North Hollywood and Tujunga facilities are designed to be accessible to individuals with disabilities, including:

• Wheelchair-accessible entrances, restrooms, and common areas
• Accessible parking spaces at both locations
• Accessible seating and activity areas throughout the program

Reasonable Accommodations

We will make reasonable modifications to our policies, practices, and procedures to avoid discrimination against individuals with disabilities, unless doing so would fundamentally alter the nature of our services. To request an accommodation, contact our Accessibility Coordinator at least five (5) business days in advance when possible.

Auxiliary Aids and Services

We provide auxiliary aids and services free of charge to participants and companions with disabilities, including but not limited to:

• Qualified sign language and oral interpreters
• Written materials in alternative formats (large print, Braille, audio)
• Assistive listening devices where available
• TTY/TDD access upon request

Language Assistance Services

Best ADHC provides free language assistance services to individuals whose primary language is not English. As a CBAS provider, we comply with the California Department of Health Care Services language access requirements and the federal requirements under Title VI of the Civil Rights Act of 1964.

Languages We Serve

We serve a diverse community and can arrange interpreter services for many languages. The following are among the most common languages in our service area:

To request language assistance, please contact us at least 48 hours in advance when possible so we can arrange appropriate interpreter services. Emergency interpreter services are also available.

DHCS Notice in Multiple Languages

In accordance with California Department of Health Care Services requirements, notice of the availability of language assistance services is provided in the threshold languages identified for our service area. Translated versions of this notice are available upon request by contacting our office.

Website Accessibility (WCAG)

Best ADHC is committed to ensuring that our website, bestadhc.com, is accessible to people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Our Efforts Include:

• Semantic HTML structure for compatibility with screen readers
• Sufficient color contrast ratios for text and interactive elements
• Keyboard navigability throughout the site
• Alternative text for meaningful images
• Responsive design that works across devices and zoom levels
• Clear, plain-language content

Known Limitations

We are continuously working to improve the accessibility of our website. If you encounter any content that is not accessible to you, please contact us and we will make every reasonable effort to provide the information in an alternative format.

Third-Party Content

Our website may contain embedded content from third parties (such as Google Maps). We do not control the accessibility of third-party content and encourage you to contact those providers directly for accessibility assistance.

ADA Grievance Procedure

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Best ADHC.

How to File a Grievance

Grievances must be submitted in writing (or verbally if the individual is unable to write) to Best ADHC's Accessibility Coordinator within sixty (60) calendar days of the alleged violation. The grievance should contain the following information:

• Your name, address, and phone number
• A description of the alleged discriminatory action in sufficient detail to inform the Coordinator of the nature and date of the alleged violation
• A description of the remedy or relief you are seeking
• Your signature (or the signature of your authorized representative)

Investigation and Response

1. Within 15 calendar days of receipt, the Accessibility Coordinator will acknowledge receipt of your grievance in writing.
2. Within 45 calendar days, the Coordinator will conduct a thorough investigation and respond to the grievance in writing, outlining the position of Best ADHC and offering options for substantive resolution where appropriate.
3. If the response does not satisfactorily resolve the issue, you may appeal the decision within 15 calendar days of receiving the response by requesting a review from the Administrator of Best ADHC.
4. The Administrator will respond in writing within 15 calendar days of receiving the appeal.

Confidentiality

All grievances received and responses made will be kept confidential to the extent possible, consistent with the need to investigate the grievance and to provide appropriate remedies. Grievance records will be retained for a minimum of three (3) years.

Contact Our Accessibility Coordinator

For all accessibility-related requests, accommodations, language assistance, or to file a grievance, please contact our designated Accessibility Coordinator:

This Accessibility & Nondiscrimination Policy was last reviewed and updated in 2025. Best ADHC will review and update this policy at least annually and as required by changes in applicable law.